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Welcome to Faversham Medical Practice

Our mission statement:

"At Faversham Medical Practice we aim to provide health care in a professional and compassionate manner and we are committed to delivering a high quality service to our patients."

Flu clinics

We are now booking flu vaccinations. Please note that there are different flu vaccinations for adults based on age (18-64yrs and over 65yrs-on date of vaccination). Please see link for more details and to see if you are eligible for a NHS flu vaccination. Please note that if you book into a clinic which is not the correct age group you will be asked to rebook as we will not have a flu vaccination to give you at that clinic. We appreciate patients getting their flu jabs done at the surgery, as the funding for this helps to support your surgery to provide additional services.

Please note that there is likely to be a national shortage of the flu jab for patients 65yrs and over. We would encourage patients to book for their flu jabs early to avoid disappointment.

DateTime18-64yrs65yrs and over
Tuesday 18th September 2018AM18-64yrs
Wednesday 19th September 2018AM65yrs and over
Wednesday 19th September 2018PM65yrs and over
Saturday 22nd September 2018AM65yrs and over
Thursday 27th September 2018AM65yrs and over
Saturday 29th September 2018AM18-64yrs
Tuesday 2nd October 2018AM18-64yrs
Wednesday 3rd October 2018AM65yrs and over
Tuesday 9th October 2018AM65yrs and over
Thursday 11th October 2018PM65yrs and over
Saturday 13th October 2018AM18-64yrs
Tuesday 16th October 2018AM65yrs and over
Tuesday 16th October 2018PM18-64yrs
Friday 19th October 2018AM65yrs and over
Saturday 20th October 2018AM18-64yrs
Wednesday 24th October 2018AM65yrs and over
Wednesday 24th October 2018PM65yrs and over
Wednesday 31st October 2018AM65yrs and over
Wednesday 31st October 2018PM65yrs and over
Monday 5th November 2018PM18-64yrs
Thursday 8th November 2018AM65yrs and over
Saturday 10th November 2018AM18-64yrs
Tuesday 13th November 2018AM65yrs and over
Saturday 17th November 2018AM18-64yrs
Wednesday 21st November 2018AM65yrs and over

Children's flu clinics

We are now booking Child flu vaccinations for 2s & 3s and 10-17yrs who are at risk. We have now sent letters to these patients. Flu vaccinations for children aged 4-9 yrs are done at school.

The clinic dates are as follows

  • Tuesday 9th October (Afternoon) 
  • Thursday 18th October (Morning) 
  • Thursday 25th October (Afternoon) 
  • Wednesday 31st October (Morning) 
  • Monday 5th November (Afternoon)
  • Tuesday 13th November (Afternoon)
  • Wednesday 21st November (Afternoon)
  • Thursday 29th November (Afternoon)

EpiPen and EpiPen Junior shortage

We have been advised by the Department of Health that there is a national shortage of EpiPen and EpiPen Junior. We have been advised of the following (taken directly from DOH newsletter)

  1. Adult and child auto-injectors are only prescribed and dispensed to those who truly need them, as any additional issuing to patients who are worried about the shortages could exacerbate the overall supply situation.

  2. Repeat prescriptions and supply are managed diligently and patients advised of the following

    a) It is important to note that when validating the expert date of an adrenaline auto-injector, the product expires on the last day of the month indicated e.g. a device labelled ‘April 2019’ does not expire until the end of April 2019.
    b)  Certain batches of adult EpiPen can be safely used for four months after the expiry date has passed - please see further information about these batches below. Where possible, prescribers should not prescribe a replacement adult EpiPen whilst the original is within the extended use by date.
    c)  Patients should be advised not to dispose of their expired devices until they have replaced them.

  3. Due to ongoing constraints affecting EpiPen 300mcg and EpiPen 150mcg devices, some adults and children may need to switch from their usual device to other alternative adrenaline auto-injector devices that may be more readily available. The different brands of adrenaline auto-injectors are not used in exactly the same way and therefore specific training and advice is required for each of the devices- please see information on these alternative devices below.

  1. Junior adrenaline auto-injectors (150mcg) must only be dispensed in line with the existing established guidance i.e. to children under 30kg. Other children weighing more than 30kg need to be given adult auto-injectors (300mcg) see further guidance below.

  2. Prescribers should work in close collaboration with their local pharmacies to understand which devices are available. Prescribers and pharmacists should work together to ensure patients who are switched to an alternative device are trained appropriately and understand how to use the new device.

Additional Information:

Extended use beyond labelled expiry date

Mylan UK have obtained acceptance from the MHRA to extend the use of specific batch numbers of EpiPen 300mcg auto‐injectors, beyond the labelled expiry date by four months. The affected lot numbers, which have labelled expiry dates between July 2018 and November 2018, are listed in the table below. EpiPen 300mcg auto‐injectors within these batches will have likely already been dispensed by pharmacies and will therefore be in patients’ possession. To the extent possible, clinicians should defer prescribing a replacement adult EpiPen for a pen in one of the lots in the table which is within the extended use by date.

The extended use only applies to the lots of Epipen 300mcg auto-injectors listed above. Patients can continue to use the Epipen 300mcg auto-injectors of these specified lots safely until the extended use by date in the table above.

Important: This extended use does not apply to EpiPen 150mcg auto‐injectors or any lot number of Epipen 300mcg auto-injectors not specified. Patients must continue to adhere to the labelled expiry date on any EpiPen not covered by the lot numbers above.

Further information about this can be found here: http://www.epipen.co.uk/

All patients should be reminded that in the onset of symptoms of anaphylaxis, they should:

  • Immediately use an adrenaline auto-injector device.

  • Immediately call an ambulance or send someone to do this. Say this is an emergency case of anaphylaxis

LOT

Labelled Expiry Date

(end of the month)

Extended Use by Date

(end of the month)

6FA794J

07.2018

11.2018

6FA795Y

07.2018

11.2018

7FA112F

09.2018

01.2019

7FA106B

09.2018

01.2019

7FA283B

10.2018

02.2019

7FA251D

10.2018

02.2019

7FA250B

10.2018

02.2019

7FA265C

11.2018

03.2019

7FA265B

11.2018

03.2019

Which AAI devices can be used?

The most commonly used devices in the UK are branded Epipen®. Alternative devices also exist e.g. Jext®, Emerade® and can be prescribed. The devices differ slightly in the administration technique and specific training is required for each device. The devices are not interchangeable without specific training on the device being issued to the patient. This is the responsibility of the prescriber and training may be accessed via pharmacists, practice nurses or allergy services.

The following links provide training materials for the different devices.

Computer System

On the 9th May 2018 Faversham Medical Practice transferred to a new computer system.Patients can no longer access Vision Online Services. If you wish to use the new Patient Access online services, please look at our repeat prescription page here.

If you have any questions or queries, please speak to one of the Receptionists.

GP recruitment

We are still actively trying to recruit new GPs and hopefully this video from our colleagues at Ivy Grove Surgery will explain the current difficulties in General Practice. Kent and Medway are short of 245 GPs to bring the area up to the national average.

Training afternoon

The surgery will be closed from 1pm on Tuesday 20th November 2018 for mandatory staff training. The surgery will be open again at 8am on Wednesday 21st November 2018. Canterbury and Coastal Consortium Group have arranged out-of-hours GP cover for the afternoon which can be accessed by dialing 111.
The Minor Injury Unit will still be open from 8am-8pm every day and will be able to see any Minor Injuries or Minor Illness whilst the surgery is closed. This is open to all patients, whether you are registered with a Faversham GP or not.
When the practice is closed, please dial 111 if you;
- Need medical help fast, but it's not a 999 emergency
- Don't know who to call for medical help or don't have a GP
- Think you need to go to A&E or another NHS urgent care service
- Need health information or reassurance about what to do next.

Faversham Minor Injuries Unit

The practice now runs the Minor Injuries Unit at the Faversham Health Centre.

It is available to all patients both in and out of Faversham.

It is open from 8 AM till 8 PM 7 days a week, including Bank Holidays (apart from Christmas Day).

You can get help for any Minor Injuries, cuts, wounds, grazes, eye and ear injuries, bites, abscesses, falls, burns, sprains, strains and foreign bodies.

You can also get treatment for Minor Illnesses for problems like infections, rashes, emergency contraception (morning after pill), coughs and colds when your GP surgery is closed

X-Ray

Patient can get their X-Rays done at Faversham Health Centre between 10am-4pm Monday to Friday. Patients need to bring with them the forms provided by their GP and do not need to book an appointment. All X-Ray are linked to the local hospital trust for viewing.

Friends & Family Test

Some feedback from patients:

02/02/2018 I would like to thank you all so much for your kindness on friday 2nd February. I came in looking a wreck!! No make-up!! And feeling so ill. You looked after me so well in making sure I wasn't being sent home until I was seen by a Doctor. He was absolutely lovely, so caring and I came out feeling I was already on the mend. Nothing seemed too much trouble for any of you and I didn't feel a burden.  

02/02/2018 To Dan, I know its your job but I just wanted to say 'your the best' and a big thank you for making me feel so much better after you prescribes me the antibiotics and steroids... after 5 days I can now run up the surgery steps!!

20/02/2018-Rod is so kind and made me feel like my situation mattered when perhaps I was losing hope with to-ing and frowing back to the practice. His care and attention is really appreciated and after seeing me in reception and approaching me to see how I was feeling after seeing him 2 days previously, i wanted him to know he is great!

21/01/2018 - Rod was very kind, helpful & professional & made us feel at ease. Positive about our daughters treatment. Thank you  

11/01/2018 - Having read the news today about the huge pressures on the NHS at present, I was reflecting on my own experience accessing medical care over the Christmas period. I attended the minor injuries unit on two occasions- once for myself and once for my daughter. I was pleased with the service I received and luckily had a very short wait before seeing a member of staff. On my visit on Christmas eve, the wait was around 45 minutes however there were two members of staff seeing patients and I felt the overall service was still good. I would like to express my thanks to the staff and I'm grateful that my local minor injuries unit was a service available to me at the time.

11/01/2018 -having visited your medical centre twice this week with scalds to my stomach i would like to say what say the treatment i got on both occasions was brilliant i would not have got better service private. thank you all

11/11/2017 – Brilliant Nurse

18/11/2017 – The Nurse I saw was amazing, incredibly kind and professional (Dan)

21/10/2017 – Fantastic Staff!

29/09/2017 – Clarissa/Stacey, Excellent ‘ear’ service.

26/08/2017 – Very good Service, No waiting and Caring Nurse.

26/08/2017 – Amazing, Caring Service today. Thank you!

05/08/2017 – Very polite and friendly

27/07/2017 – Very pleased with service

08/07/2017 – This Minor Injuries Unit is a Vital Service

14/07/2017 – Excellent Treatment, Very helpful Nurse

13/07/2017 – Very happy with service today – phoned for an appointment and was able to see the nurse within 90 minutes of my call. Thank you

16/06/2017 – Excellent service from everyone – Reception & Nurse Claire

17/06/2017 – Brilliant Service!

10/06/2017 – Lovely Nurse & receptionist, Brilliant Service, Thank you.

20/05/2017 – Blooming Marvellous!!! 

30/05/2017 - Dr Gupta was very helpful to my Mum! Thanks so much.

20/05/2017 – Wonderful Staff. The NHS is great, we are very fortunate to have it.

24/03/2017 – Absolutely fantastic service, thank you so much!!

18/03/2017 – Great Service

18/03/2017 – Nice not to have to wait 3hrs at A&E

18/03/2017 – Brought daughter in, extremely happy because we were seen by a GP.  

18/03/2017 – Excellent Service used several times.

18/02/2017 – Very Good

18/02/2017 – Very Impressed

14/01/2017 – Sandra was Brilliant with my daughter, and we got to the bottom of her illness, a urine infection, but first time a urine test was asked for. Thank you!!

28/01/2017 – Damian, Thank you so much for your help with my daughter when you saw us on Thursday evening with her rash. It was HSP a very rare condition, finally got sorted at William Harvey that evening. Many thanks, you’re a star!!

CQC

We are pleased to announce our overall CQC rating as "Good" with several areas as "Outstanding".

(Site updated 08/11/2018)
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