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Online Services

Consult online

GP online services allow you to access a range of services via your computer, mobile or tablet.

There are two main ways to access online services for your GP.

    1. eConsult
      • To contact your GP surgery directly about your health symptoms, conditions or treatment. You can even request things like fit notes and GP letters. eConsult is free to use for NHS patients.
        • Fill out a quick form.
        • Find your symptom, condition or request.
        • Your practice responds by phone or email, usually by the end of the next working day.
    2. NHS App or Patient Access
      • book or cancel appointments online
      • renew or order repeat prescriptions online
      • view parts of your GP record, including information about blood test results (you would need to specifically ask for this to be turned on), medications and allergies.
      • You will soon be able to use eConsult directly from the NHS App-this is being rolled out currently.

You can still contact the practice by phone or in person, these are just other options, which other patients have found to be more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

There are also numerous local services which you can access directly without seeing your GP. Please see our "Where to get help page"

How to sign-up

    1. eConsult-just click here to start
    2. NHS App or Patient Access
      • Please see the nhs.uk website for more details.
      • You can sign up online with the NHS App (iOS or Android) and complete identification online, or else next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.
      • Patient Access is another online App available to download and use from our GP software supplier. Please note that you would first need to complete identification verification at our reception in order to use this app.

NHS App

    Download on App Store

    Get it on Google Play


    Patient Access

    Patient Access

    Download on App Store

    Get it on Google Play

    Repeat PrescriptionsManage your Repeat Prescriptions
    Cancel AppointmentsCancel any existing appointments
    AppointmentsManage and book appointments
    Change Contact DetailsChange your Contact Details
    Summary Care RecordAccess your Summary Care Record

    Have Your Say

    FMP Logo

    Welcome to Faversham Medical Practice

    Our mission statement:

    "At Faversham Medical Practice we aim to provide health care in a professional and compassionate manner and we are committed to delivering a high quality service to our patients."

    COVID Vaccination Update

    Faversham Medical Practice is delighted to have starting COVID vaccinations.

    UPDATE:

    • In line with guidance from NHS England, we will have to reschedule patients due their second Pfizer COVID-19 vaccination for the week beginning the 11th of January 2021. We will be contacting these patients directly to rebook their appointment. Please do not contact the practice. Unfortunately vaccine deliveries dates are determined directly by NHS England, but we are working hard to vaccinate everyone as quickly and safely as we can.

    • We are due a further delivery of COVID vaccinations on Wednesday the 6th January, with a plan to vaccinate on Thursday 7th, Friday 8th and Saturday 9th January 2021.
      • This will be for patients over 75 years old due their first vaccination.
      • We will contact patients directly to book them in. Please do not contact the practice.

    We will be vaccinating patients who are over 75 years old and in Care homes first. Please note that housebound patients are not currently being vaccinated at this time.

    The practice is contacting eligible patients directly to book appointments.

    Please do not call the practice to enquire about or book COVID vaccinations for any age groups as we will be contacting patients directly as we get information about which groups will next be vaccinated.

    Please note that currently you should not get a COVID vaccination if you are pregnant (or planning to get pregnant for 2 months after the second dose) or if you have ever had any severe allergic reaction (anaphylaxis) to any medicines, vaccines or food.

    Further advice about the vaccination can be found here.

    Adult Flu clinics

    We are very pleased to be offering free flu vaccinations to our eligible patients. In an effort to reduce the pressure on the NHS this winter we would encourage patients to use the services we have put in place to achieve maximum coverage. The government has also widened the pool of people eligible for the free injections and we are preparing to administer a significant number of extra flu injections due to the age of eligibility being lowered to 50 years old, but further guidance on this age group is still awaited.

    It is vital that patients take up the opportunity to have their flu vaccinations to ensure they and their loved ones are protected during these challenging times. The government changes to age eligibility coupled with the requirement to maintain strict standards of infection prevention, control and social distancing has resulted in some logistical challenges we are working hard to make sure patients and staff are safe during the flu vaccinations campaign.

    We have had to rethink how we deliver the flu vaccination programme this year. We have set aside dedicated appointment times during the week, including evenings, and weekends where patients will have timed appointments for their flu vaccinations.

    • We plan to vaccinate our over-65 years old patients, those under-65 years old who have an underlying health condition, pregnant women and health and social care staff first.
    • If you are aged between 50 and 64 years old you can now book for a flu vaccination from the 19th December as part of this year’s expanded flu vaccination programme.

      • We will be arranging appointments to coincide with delivery of new vaccine stock. Please be patient as we make plans for this and wait to be contacted. Please remember that vaccinations will continue throughout the winter season.

      • If you are in an at-risk group, you remain a priority for vaccination and should contact us as soon as possible for your free flu vaccine.

      • We have a range of measures in place to keep you safe from Covid-19.

    • We are also offering the Child Flu vaccinations to all children aged two and three years old whose birthday falls between 1st September 2016 to 31st August 2018 and children up to age 18 years old who have an underlying health condition.

    Patients can check their eligibility to receive the flu vaccination, as well as more information on flu and the vaccine can be found here.

    Patients who are eligible for the flu vaccination are asked to contact reception by phone (01795 562011), and not attend in person, to book an appointment. We are also required by NHS England to ask your Ethnicity when booking the flu jab to help the NHS identify patients who are at higher risk of COVID-19 (BAME patients).

    Please contact reception to book in for a flu vaccination.

    Please remember that there are different flu vaccinations for patients under 65 years and for patients over 65 years. This is calculated on the date that the vaccination is actually given. If you are not in the correct vaccination group on the day of the vaccination, you will be asked to rebook to the correct vaccination group date. The practice will not be reimbursed by NHS England for the vaccination if it is given for the wrong age group.

    We appreciate patients booking to get their flu vaccinations done at the practice (rather than elsewhere) as this helps support us to offer other services to patients.

    Children's Flu Clinic

    At what age should children have the nasal spray flu vaccine?

    In the autumn/winter of 2020 to 2021, the vaccine will be available free on the NHS for eligible children, including:

    • children aged 2 or 3 on 31 August 2020 – that is, children born between 1 September 2016 and 31 August 2018
    • all primary school children
    • all year 7 children (secondary school)
    • children aged 2 to 17 with long-term health conditions

    Who will give the children's flu vaccination?

    Given at GP surgery

    • Children aged 2 and 3 will be given the vaccination at their GP surgery, usually by the practice nurse.
    • Children who are 4 years old are also eligible for flu vaccination provided they were 3 on 31 August 2020.
    • Children aged 10 to 17 years old with long-term health conditions

    Given by local NHS England Public Health Commisioning team-usually at school or at special community clinics

    • Schoolchildren will be offered their vaccination in school.
    • Children who are home educated will also be offered the vaccine, provided they're in an eligible age group.
    • Children aged 4 years old whose entry to primary school has been deferred will also be offered the vaccine.
    • Parents can get information about how to arrange this from their local NHS England Public Health Commissioning team.

    Children at higher risk from flu

    • Children with long-term health conditions, such as diabetes, serious heart conditions, underlying neurological problems and kidney or liver disease, are at higher risk from flu.
    • They're more likely to get severely ill if they catch flu and it could make their existing condition worse. This means it's especially important that they're vaccinated.
    • If your child is aged between 6 months and 2 years old and is in a high-risk group for flu, they'll be offered an injected flu vaccine.
    • This is because the nasal spray is not licensed for children under the age of 2.
    • Some children over the age of 2 who are in a high-risk group will also need to have an injected vaccine if the nasal spray vaccine is not suitable for them.

    How is the nasal spray flu vaccine given?

    • The vaccine is given as a single spray squirted up each nostril.
    • It is needle-free, which is a big advantage for children, plus the nasal spray is quick, painless and works even better than the injected flu vaccine.
    • The vaccine is absorbed very quickly. It'll still work even if, after the vaccination, your child develops a runny nose, sneezes or blows their nose.
    • Read the patient information leaflet for the nasal spray flu vaccine (PDF, 238kb)

    Further information about children's flu vaccinations can be found here.

    Please note that for social distancing reasons in the waiting areas; please can only one parent attend with their child and please do not arrive more than 5 minutes early. Please leave a contact number for the day when booking the appointment.

    Please contact reception by phone (01795 562011), and not attend in person, to book an appointment.

    Certificate of Recognition

    Great to get a certificate of recogniton from the Mayor, on behalf of the Town, for all the hard work our team have done during the Coronavirus pandemic.

    Certificate of Recognition

    Faversham Urgent Treatment Centre appointment are now bookable through NHS 111

    To ensure that we are able to maintain social distancing and protect patients and staff we have decided to make some changes to the Urgent Treatment Centre (UTC) at Faversham Health Centre. The UTC is based within the previous Minor Injury Unit (MIU), and now includes minor illness.

    If you feel that your condition or injury does not need immediate attention please call NHS 111 first, so that we can book you an appointment at the UTC.

    If you can’t call NHS 111 you may come to the UTC, where you will be assessed. If you need urgent assistance you will be able to enter the UTC to wait and be seen. However if your condition is not urgent, you may be asked to call NHS 111 to book an appointment or you may be asked to come back at a booked appointment time by the UTC staff. This is to help us to maintain a safe waiting area for patients and staff.

    The UTC at Faversham Health Centre continues to be open from 8am to 8pm and can treat a wide range of conditions, from to minor injuries and minor illnesses.

    Thank you for your support as we work to ensure that local services are operating safely for everyone.

    Coronavirus

    Please note that due to the Coronavirus situation, we are following national guidance and will be either telephone or online triaging all consultations.

    This is being done to keep patients, clinicians and are staff as safe as possible.

    Please do not just turn up at the surgery expecting to be seen if you have not first had a telephone or online triage consultation.

    Thank you for your patience and understanding during these difficult times.

    Please see link for further details about some changes in the way GP surgeries are run which are being rolled out across Kent and Medway to ensure the safety of staff and patients during the Covid-19 outbreak.

    We have also included a COVID-19 Privacy notice which describes how we may use your information to protect you and others during the COVID-19 outbeak.

    Xray-please note that Xray facilities at Faversham Health Centre have been closed and xray staff have been redeployed to the main hospital sites.

    Latest guidance from GOV.UK about the coronavirus.

    Educational Training afternoon

    Please note that the surgery will be closed on the following afternoons from 1pm for mandatory staff training.
    • No dates currently

    Kent and Medway Consortium Group have arranged out-of-hours GP cover for the day which can be accessed by dialing 111.
    The Faversham Urgent Treatment Centre will still be open from 8am-8pm every day and will be able to see any Minor Injuries or Minor Illness whilst the practice is closed.

    To ensure that we are able to maintain social distancing and protect patients and staff we have decided to make some changes to the Urgent Treatment Centre (UTC) at Faversham Health Centre. The UTC is based within the previous Minor Injury Unit (MIU), and now includes minor illness.

    If you feel that your condition or injury does not need immediate attention please call NHS 111 first, so that we can book you an appointment at the UTC.

    If you can’t call NHS 111 you may come to the UTC, where you will be assessed. If you need urgent assistance you will be able to enter the UTC to wait and be seen. However if your condition is not urgent, you may be asked to call NHS 111 to book an appointment or you may be asked to come back at a booked appointment time by the UTC staff. This is to help us to maintain a safe waiting area for patients and staff.

    This is open to all patients, whether you are registered with a Faversham GP or not.
    When the practice is closed, please dial 111 if you;
    - Need medical help fast, but it's not a 999 emergency
    - Don't know who to call for medical help or don't have a GP
    - Think you need to go to A&E or another NHS urgent care service
    - Need health information or reassurance about what to do next.

    Black Lives Matter

    Faversham Medical Practice stands in unity with the Black Lives Matter movement. We are deeply disturbed by the ongoing discrimination faced by our Black, Asian and Minority Ethnic (BAME) colleagues and communities.

    We are an inclusive and diverse team. There is no place for racism in our NHS or wider society. We will not tolerate racism or discrimination of any kind against our patients or colleagues. We are committed to ensuring that everyone is treated with dignity and respect. 

    #BlackLivesMatter #SayNoToRacism

    Do I have Cancer?

    If you are concerned that you may have symptoms that could point to cancer please visit the following website. If you have a risk of a particular type of cancer that is greater than 3% it does not mean that you have cancer, or even that you need further tests, but you may do, and so you should arrange an appointment with your GP to discuss it further.

    Mental Health Support during the COVID-19 pandemic in East Kent

    There are numerous resources available for patients to access during the pandemic. All services are free and you can self refer. Please see link or attached PDF for details.

    MH Support

    Supporting the mental health and wellbeing of your family during coronavirus

    There is also help from the Kent County Council website for young people with mental health issues or anxiety. You can also call 0300 1234496

    Electronic Prescription Service

    The practice now uses the Electronic Prescription Service (EPS). This will allow us to issue your prescription electronically to a pharmacy of your choice. We may already have a pharmacy recorded for you, but you will need to let us know if you wish to continue to use that pharmacy for this service.

    Please see this leaflet for further information EPS Leaflet

    Click this link for further information.

    Immunisations

    Please note that we still doing routine immunisations. It is important that adults, babies and children still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.

    Please speak to reception to book in.

    Immunisations-PHE

    HPV vaccine

    The HPV (Human Papillomavirus) vaccine has been offered to all girls in school year 8 for over ten years. From September 2019 the vaccine will also be offered to year 8 boys.

    This is because the evidence is clear that the HPV vaccine helps protect both boys and girls from HPV-related cancers (such as cervical cancer, some mouth and throat cancers, and some cancers of the anus and genital areas).

    School Immunisation Services will be offering the HPV universal programme in all schools for September 2019. The first dose will be given in Year 8 and the second dose will be given in Year 9.

    There is no catch-up programme for boys in the older year groups hence only boys in Year 8 from September 2019 will be eligible for the HPV vaccination.

    More details about the HPV vaccination here.

    Cervical Smears

    We are still doing cervical smears for patients who are due a smear. Please book at reception.

    We have been informed from Public Health England that due to a national shortage of screeners, the turn-around time for cervical samples to be processed by the local laboratory is slower.

    The laboratory will send you the results of the cervical smear directly and will let you know if any further action is needed.

    Your GP practice will not receive the results any quicker than you, and they are unable to get your results processed any faster-please be patient.

    Breast Screening

    During the initial coronavirus outbreak, there was a pause in NHS breast screening services for women as part of the National Breast Screening Programme (women 50-71 years old) and also self-referral patients for women over 71 years and over. These services have now been resumed. If you are due a mammogram, you will be invited as per the programme.

    Shingles Vaccinations

    Currently in Kent and Medway, less than half of our eligible population have attended for their shingles vaccine. Vaccination can help patients avoid the pain and complications caused by shingles.

    Eligible patients aged 70-76 and 78-79 can have the vaccine (there is a rolling programme to cover all ages from 70-79 years old). A shingles calculator (you will need to open the file in Adobe Acrobat in order to use the fill in date form) is available to help you determine if you are eligible to have the vaccination.

    CQC

    We are pleased to announce our overall CQC rating as "Good" with several areas as "Outstanding".


    (Site updated 14/01/2021)

    Contact Details

    Faversham Medical Practice

    Contact Telephone

    01795 562011
    111
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