We have produced this appointment guide to provide information to patients on how our appointment system works to assist patients in booking an appointment. The rules for booking appointments have been put in place by the doctors, and the staff are following the doctor’s instructions.

Patients can phone or attend the surgery (to make an appointment) any time between 8.00am and 6.30pm.
On-line appointments can be accessed at any time.
Please note appointments are booked for 10 minutes. If you feel that your case is going to be more complicated than this, please book a longer appointment.
Please do not bring a list of unrelated problems to be dealt with in one appointment. This leads either to insufficient time for the doctor to deal adequately with each problem or considerable delay to other waiting patients. Patients are advised to phone early to request an appointment for the same day.

We have many appointments that are bookable up to three weeks in advance with all doctors that are not on leave.

We have a limited number of “on the day” spaces which are only available for our staff to book on the day.

We operate an emergency clinic each morning and afternoon. Patients may be seen be either the Urgent Care Practitioner or a duty GP. The duty GP also covers any emergency visits, so may need to leave the surgery to attend to any visits. This will obviously lead to a delay for those patients booked into the emergency clinic. If you book into the emergency clinic and your problem is not deemed to be an emergency, you will be asked to book a routine appointment at another time. We do ask our receptionists to ask for some basic details of the reason for booking an emergency appointments, to allow us to prioritise the appointment. A patient with chest pain or breathlessness will need to be seen more urgently; therefore patients might not be seen in order of arrival, but in order of medical priority.

Patients can book a telephone consultation in the same way as a face-to-face consultation and a doctor will telephone the patient either at a specific time or after surgery.

Whenever possible, patients are advised to book appointments in advance or on-line as this will give the greatest choice of doctor, day and time.

We do try to deal with patient’s requests for appointments as efficiently as possible and we do ask for your help in doing this. Please bear with us if we are running late.

We offer advanced booking for routine appointments, which can be booked up to three weeks in advance depending on availability.
Please phone the surgery later in the morning or afternoon to book a routine appointment in advance. This is to allow patients who need to see a GP urgently on the day to get through on the telephone in the early morning.

The easiest way for you to book an advanced routine appointment is via the on-line appointment system, as this will allow you to see the widest range of convenient appointments available.

Routine clinic times are:
Monday-Friday:  8.40am – 11.50am and 3.00pm – 5.10pm
Saturdays: currently some Saturday morning booked only appointments

Appointments can be made:
In person by coming to the Reception Desk
By telephone on 01795 905577
On-line here

You can also access GP services via eConsult.

Please note appointments are booked for 10 minutes. If you feel that your case is going to be more complicated than this, please book a longer appointment. Please do not bring a list of unrelated problems to be dealt with in one appointment.

If you have a problem that you think cannot wait for a routine appointment we will try and see you on the same day. Please remember that these appointments are to deal with urgent issues only. You may be seen by either a Urgent Care Practitioner or a GP.

We offer telephone consultation appointments which are very useful in dealing with queries that don’t require physical examination or face to face discussion.
If the doctor/nurse decides you need to be seen, an appropriate arrangement can be made.